Returns & Refunds Policy

Tranquillia's Refund Policy

At Tranquillia, our mission is to enrich your life with stylish jewelry that brings peace and beauty. We stand by the quality and effectiveness of our offerings and suggest giving them at least 14 days to impress you. Should our products not meet your expectations within 30 days from purchase, we're here to help. Simply reach out to us at hello@tranquillia.com for assistance.

Cancellation Policy
We understand that plans change. Should you need to modify or cancel your order, please do so within 24 hours of purchase. Beyond this window, we might be unable to pause the processing of your order. Cancellations within the 24-hour period will be refunded within 7 business days.

60-Day Money Back Guarantee
Confidence in our products is high, and we encourage a 14-day trial to fully experience what Tranquillia has to offer. If satisfaction still eludes you, returns are accepted within the 60-day guarantee, excluding shipping fees.

For returns, please contact our support team via our Contact Us page or by emailing hello@tranquillia.com directly. Providing your Order Number or the Name and E-Mail Address used for the purchase will facilitate a quicker return process.

Damaged Items
Our commitment to quality extends to our packaging, ensuring your items arrive in perfect condition. If you receive a damaged item, report it within 72 hours of receipt by emailing hello@tranquillia.com with a photo of the damage. We’ll assess and arrange a replacement if applicable. Please note, we cannot accept returns or offer replacements for items damaged through normal wear and tear or misuse.

Shipping and Delivery
While we aim for prompt delivery, factors beyond our control may cause delays. For issues related to shipping and delivery, we recommend contacting the courier directly. Tranquillia is not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address
Accuracy at checkout is crucial. Should the shipping address be incorrect and not corrected within 24 hours of order placement, we cannot offer a resend or refund.

Tranquillia reserves the right to update this policy. We encourage reviewing our Refund Policy regularly to stay informed of any changes. Your continued patronage of Tranquillia products implies acceptance of these terms.